PRIVACY POLICY
Last Updated: 7 November 2026
At VALENCE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order or interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
When you visit or purchase from VALENCE, we may collect the following information:
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Personal Information: Your name, email address, phone number and billing address.
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Shipping Information: Your delivery address and contact details required for shipping.
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Payment Information: Payment transaction details processed through secure third-party payment providers.
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Order Information: Products purchased, order history, returns and transaction details.
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Technical Information: IP address, browser type, device information and website browsing activity.
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Marketing Preferences: Your preferences regarding promotional emails, offers and updates.
2. How We Use Your Information
We use your personal information to:
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Process and fulfil your orders.
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Manage payments, deliveries, returns and exchanges.
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Send order confirmations and shipping updates.
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Respond to customer enquiries and support requests.
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Improve our website, products and shopping experience.
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Send promotional emails and exclusive offers where permitted.
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Prevent fraudulent transactions and unauthorised activities.
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Comply with applicable legal and regulatory requirements.
3. Payment Information and Security
VALENCE uses third-party payment gateways to process transactions securely.
We do not intentionally collect or store your complete debit card or credit card details on our own systems. Payment information is handled by the relevant payment service provider in accordance with its security and privacy practices.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Remember your shopping cart and preferences.
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Improve website functionality.
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Understand visitor behaviour and website performance.
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Provide relevant advertisements and promotional content.
You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Sharing Your Information
We may share necessary customer information with trusted third parties, including:
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Shopify: To operate and maintain our online store.
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Payment Providers: To process and verify transactions.
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Delivery Partners: To deliver your purchased products.
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Marketing Services: To manage promotional communications, where applicable.
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Legal Authorities: Where disclosure is required by applicable law.
We do not sell customers' personal information to third parties.
6. Shipping and Delivery Information
To fulfil your orders, we share relevant information, such as your name, phone number and delivery address, with our shipping and logistics partners.
This information is used exclusively for order fulfilment, delivery coordination and related services.
7. Marketing and Promotional Communications
With your permission, VALENCE may send you promotional emails, product announcements, exclusive offers and updates about upcoming collections.
You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our communications.
Transactional messages relating to your orders may still be sent when necessary.
8. Data Retention and Security
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, meet legal obligations, resolve disputes and maintain business records.
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction.
However, no method of online transmission or electronic storage is completely secure.
9. Your Privacy Rights
Subject to applicable laws, you may have the right to:
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Request access to your personal information.
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Request correction or updating of inaccurate information.
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Request deletion of your personal information where legally permitted.
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Withdraw consent for certain data-processing activities.
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Opt out of promotional communications.
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Raise concerns or complaints regarding the handling of your personal information.
To exercise these rights, contact us using the details provided below.
10. Third-Party Websites
Our website may contain links to third-party websites or services. VALENCE is not responsible for the privacy practices, content or security of external websites.
We encourage you to review their respective privacy policies before sharing personal information.
11. Children's Privacy
Our website is intended for general consumers and is not knowingly designed to collect personal information from children in violation of applicable laws.
Where legally required, appropriate parental or guardian consent will be obtained.
12. Changes to This Privacy Policy
VALENCE reserves the right to update or modify this Privacy Policy whenever necessary.
Any changes will be published on this page along with an updated revision date. We encourage customers to review this page periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Brand: VALENCE
Website: wearvalence.in
Business Address: contact@wearvalence.in
We will make reasonable efforts to respond to privacy-related enquiries within the time required by applicable law.
VALENCE — DEFINE YOUR ERA.